Return Policy

Return Policy

Effective Date: January 1, 2024

At Official Survival Gear, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it under the conditions outlined below.

1. 30-Day Return Window

You may return your item(s) within 30 days of receiving your order for a refund or replacement, subject to the conditions listed below.

2. Conditions for Returns

To qualify for a return:

  • Unused Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: A valid order confirmation or receipt is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, assembled, or modified.
  • Items returned after 30 days from the delivery date.
  • Items without proof of purchase.

4. How to Initiate a Return

To initiate a return:

  1. Contact Us First: Email us at contacts@officialsurvivalgear.com with the following details:
    • Order number.
    • Product name and reason for return.
    • Confirmation that the item is unused and in its original packaging.
  2. Wait for our team to provide you with a return authorization and confirm the return address.
  3. Do not send your return without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping

  • Customers are responsible for arranging and purchasing their own return shipping label.
  • Please use a trackable shipping service to ensure the safe return of your item.

6. Return Address

Once you contact us and receive return authorization, you will be provided with the correct return address.

7. Refunds

  • Refunds will be issued to the original payment method once the returned item is inspected and approved.
  • Processing time for refunds is 5-10 business days after we receive your return.

8. Replacements

If you prefer a replacement, please mention this when initiating your return. Replacements will be processed once the returned item is received.

9. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us: