Orders are processed within 1-2 business days and shipped via standard shipping, which typically takes 3-7 business days depending on your location.
FAQs
FAQ - Frequently Asked Questions
Welcome to the Official Survival Gear FAQ page! We’re here to help answer your questions about our products, policies, and services. If you don’t find the information you’re looking for, feel free to reach out to us at contacts@officialsurvivalgear.com
1. Orders and Shipping
At this time, we do not offer expedited shipping.
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment.
Orders can be canceled or modified if the request is made promptly, ideally within a few hours of purchase. If the order has already been fulfilled or shipped, it cannot be canceled. Contact us at contacts@officialsurvivalgear.com for assistance.
2. Returns and Refunds
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. See our Return Policy for more details.
Yes, customers are responsible for arranging and paying for their own return shipping label.
Contact us at contacts@officialsurvivalgear.com before sending any returns. Our team will guide you through the process and provide the necessary return address.
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
3. Products and Features
Our products are designed for outdoor enthusiasts, survivalists, and anyone who values preparedness and adventure.
Absolutely! Many of our products make excellent gifts for adventurers and survival enthusiasts.
Yes, all our products come with a 1-Year limited warranty covering manufacturing defects. For more details, contact contacts@officialsurvivalgear.com
4. Payments and Security
We accept all major credit cards, PayPal, and other secure payment methods.
Yes, we use industry-standard encryption to protect your payment and personal information.
5. About Our Mission and Vision
Our mission is to empower outdoor enthusiasts and survivalists with high-quality, reliable gear that enhances their adventures and preparedness.
Our vision is to build a trusted community of adventurers who share a passion for self-reliance, exploration, and staying prepared for the unexpected.
We prioritize quality, functionality, and customer satisfaction, ensuring every product meets the demands of real-world use.
6. Still Have Questions?
If your question wasn’t answered here, please contact us at contacts@officialsurvivalgear.com and we’ll be happy to assist you.
